Returns/Refund Policy

We want you to have confidence that when shopping with us you will be completely satisfied with your purchase and we know that from time to time, things don’t go to plan. If you have any problems with your order, please do not hesitate to cotact us on 0480 154 252 or send an email to admin@ergoplusofficefurniture.com.au and we will reply within 1 business day to provide you with an answer, or to let you know that we are dealing with your problem.

If you are not 100% satisfied with your furniture purchase within the first 7 days, we promise to refund you*, less the price of shipping and handling (provided the product is undamaged and not custom built for you).

This can only occur if the furniture has NOT been assembled, or damaged  and is returned in its original packaging.

Please note due to the nature of items being bulky goods, returning items or cancelling an order will incur a restocking fee of 25% of the original purchase price. If you are returning an item, you will need to deliver the goods back to our closest warehouse to you, we are not responsible for the return shipping.

For all returns and refunds, we will require photographic evidence of the items in its original packaging, as well as an email indicating the reasons for returns and refunds to be sent to admin@ergoplusofficefurniture.com.au. The management team at Ergoplus Office Furniture reserves the right to refuse refunds for items upon inspection.

Need help?

Contact us at admin@ergoplusofficefurniture.com.au or Call us on 0480 154 252 for questions related to refunds and returns.